Terms of service

Ownership; Restrictions on Use of Materials The entire content included in this site, including but not limited to text, graphics or code, is owned by or licensed to Us. We reserve the right to make changes to the content of this site at any time without notice, including with respect to our products, equipment, specifications, models, colors, and materials. You may download, view, and print text and graphics from this site, provided that such content is only used for informational, non-commercial purposes, and is not modified or altered in any way. Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information or content from this site in whole or in part without Our prior written permission. Trek, Bontrager, Gary Fisher are registered trademarks of Trek Bicycle Corporation. Other trademarks, service marks, slogans, logos and trade names identified on this site are either Our trademarks or trademarks of a third party licensor or other provider. None of these marks, names or logos may be used without the prior written consent of their owner.
Forums
"Forum" means a chat area, bulletin board, or e-mail function offered as part of this site. Harassment in any manner or form on this site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. You shall not upload to, distribute through, or otherwise publish on or through this site any content that is libelous, defamatory, infringing, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability or violate any law. The Forums shall be used only in a noncommercial manner. You shall not, without Our express approval, distribute or otherwise publish any material containing any solicitation of funds, promotion, advertising, or solicitation for goods or services. By uploading materials to any Forum or submitting any materials to Us, you automatically grant us a perpetual, royalty-free, irrevocable, nonexclusive right and license, subject only to express restrictions set forth in Our Privacy Policy, to use, reproduce, modify, adapt, publish, translate, create derivative works from, and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the world.
We do not and cannot review all communications and materials posted to or created by users accessing Our site and are not in any manner responsible for the content of these communications and materials. We reserve the right, however, to block or remove communications or materials that We determine to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another, or (d) offensive or otherwise unacceptable to Us in Our sole discretion.
EU/US Data Privacy Framework, UK Extension, and Swiss – U.S. Data Privacy Framework Statement
Trek Bicycle Corporation, together with its subsidiary, Trek Retail Corporation (“Trek”) complies with the EU-U.S. Data Privacy Framework, its UK Extension, and the Swiss – U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information transferred from the European Union, UK, and Switzerland to the United States, respectively. Trek has certified to the Department of Commerce that it adheres to the Data Privacy Framework. If there is any conflict between the terms in this privacy policy and the Data Privacy Framework Principles, the Data Privacy Framework Principles shall govern. To learn more about the Data Privacy Framework programme, and to view our certification, please visit www.dataprivacyframework.gov. Trek is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Trek commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to the American Arbitration Association, (https://go.adr.org/dpf_irm.html; International Centre for Dispute Resolution; A Division of the American Arbitration Association; Case Filing Services; 1101 Laurel Oak Road, Suite 100; Voorhees, NJ 08043; Phone: +1 856 435 6401; Freephone number in the US +1 877 495 4185; Fax number +1 877 304 8457; Fax number outside the US: +1 212 484 4178. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit Email box: casefiling@adr.org) for more information or to file a complaint. The services of the International Centre for Dispute Resolution are provided at no cost to you. If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other mechanisms with respect to personal data received or transferred pursuant to the Data Privacy Framework. To learn more about the Data Privacy Framework program, and to view Trek’s certification, please visit www.dataprivacyframework.gov.
Users shall be provided with the opportunity to access Personal Information held by Trek through their account portal and their local Country Office to correct, amend or delete any information that is inaccurate. Notwithstanding the foregoing, we are not required to provide such opportunity where the burden or expense of providing access is disproportionate to the risks to the requesting individual’s privacy, or where the rights of another individual would be violated.
Individuals have the opportunity to choose (opt in by consenting to submit) whether their Personal Information will be disclosed to a third party or used for a purpose other than that for which the information was originally collected. Personal Information collected through the warranty registration mechanism is not used for marketing purposes unless the User opts in.
Trek’s accountability for personal data that it receives under the Data Privacy Framework and subsequently transfers to a third party is described in the Data Privacy Framework Principles. In particular, Trek remains responsible and liable under the Data Privacy Framework Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Trek shows that it is not responsible for the event giving rise to the damage.
If you have any questions about our privacy practices or our implementation of the Data Privacy Framework Principles, please contact the Human Resources Director, Trek Bicycle Corporation, 801 W. Madison Street, Waterloo, WI 53594.
For California Residents and Other States with Data Privacy Laws
California Residents and other US states have a right, with some exceptions, to request that We delete their personal information and/or give them access (in-so-far as technically feasible in a portable format) to the personal information collected by Us within the last twelve (12) months. Such deletion and/or access requests related to personal information should be submitted via the following data deletion request form. You may also reach Us by tollfree telephone at 1 (800) 585-8735. If you make a request telephonically, we may require you to confirm your request via our email confirmation system to validate your identity. If you submit a request to delete or access personal information, the request MUST be associated with the specific email address associated with your personal information in order to verify that the request is valid and also to protect your personal information. In order to protect your information and because people may have the same name, we will only provide or delete personal information associated with such specific email address. We will not delete the personal information of a person who still owes a debt to Trek, as it is considered personal information related to an ongoing transaction. As noted above, the easiest way to stop receiving emails is to click 'unsubscribe' on the bottom of any of our emails or to change your account preferences. All material personal data associated with an identity is accessible via the associated account. Please contact your local Trek retailer if you wish to make a request related to a store account.
Web Accessibility Policy
We strive to maintain and increase the accessibility of this Website to ensure that persons with disabilities have full and equal enjoyment of Trek’s Website and online experience. If you need assistance with accessibility relating to Trek’s website or if you have feedback on how accessibility to the website can be improved, please call us tollfree by telephone at 1 (800) 585-8735 or email us at accessibility@trekbikes.com.
Disclaimer
THE CONTENT IN THIS SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE OPERATION OF THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Information and Pricing
The prices in this website are “Comparable Value” (Comp. Value), are intended only as a guide, and are subject to change without notice. The prices that are displayed in the shopping cart are available only through Trekbikes.com. From time to time, sale or closeout pricing may also appear on the website; sale and closeout pricing are only available through Trekbikes.com. Trek’s independent retailers control their own pricing.
Our “Comparable Value” (Comp. Value) prices are based on the prices charged by Trek or other retailers, in-store or online, for the same or similar items. In most cases, this is a price at which Trek has offered the item for sale, and also the MSRP we provide to third-party resellers based on the prices of competing items in the market.
All photos, illustrations, colors, average weights, and specifications contained in this website are based on the production information at the time of publication. Trek reserves the right to make changes at any time, without notice, in colors, weights, materials, equipment, specifications, and models. Any variations in colors shown may be due to the reproductive variations of the displaying process. Photos may include equipment not available in all markets. Some models may be shown with optional equipment. All product is subject to availability. E-bike and light power, ratings, and ranges are conditioned maximums and will decrease over the lifetime of the product.
Use of a live chat system
On this website, for the purpose of operating a live chat system that serves to answer live inquiries, your communicated chat name, your e-mail address and your communicated chat content are collected as data and stored for the course of the chat. The chat and your provided chat name and e-mail address are stored exclusively in a case file in the US. Cookies are used to operate the chat function. Cookies are small text files that are stored locally in the cache of the site visitor's Internet browser. The cookies make it possible to recognize the Internet browser of the site visitor in order to distinguish between individual users of the chat function of our website.
If the information collected in this way has a personal reference, the processing is carried out in accordance with Art. 6 (1) lit. f DSGVO on the basis of our legitimate interest in effective customer service and the statistical analysis of user behavior for optimization purposes.
n order to avoid the storage of cookies, you can set your internet browser so that no cookies can be stored on your computer in the future or so that cookies that have already been stored are deleted. However, switching off all cookies may mean that the chat function on our website can no longer be executed.
Trek Chatbot Disclaimer
On Thank you for using Trek's AI Chatbot.
The purpose of the Trek Chatbot is to try to quickly answer your questions about Trek products and services.
The Trek Chatbot may record any information you provide, including personal information, for continuity and improvement purposes. The Trek Chatbot is provided by 8x8, which is based out of the US.
As you know, AI chatbots are not perfect and sometimes can make mistakes. The Trek Chatbot is not programmed or authorized to provide discounts; alter or negotiate prices; alter, interpret or evaluate warranties; provide refunds; resolve disputes; make offers; or accept offers. In addition, the Trek Chatbot may incorrectly summarize information. The Trek Chatbot is only intended as a guide and you may not rely on the output of the Trek Chatbot.
You should always check the official information on product packaging and the Trek webpages, talk with a customer service representative, or talk with your local Trek retailer before making an important decision.
Thank you for considering Trek products.